Hope 24/7 is currently delivering on its strategic priorities for 2016 through to 2017.

Reduce Wait Times for Service

• 100% of callers to the Crisis Line/Online Chat are referred to in-person services at the Agency.
• 90% of clients contacting the Agency for in-person services undergo an initial Intake Assessment within five (5) business days of first contact.
• Decrease wait times for access to care at the Agency by offering one (1) therapeutic group and three (3) workshops during Q1, Q3 and Q4.

Connecting the Community to Agency Services

• Increase the number of clients accessing the Crisis Line/Online Chat to 1,500.
• Increase the number of male and youth clients to the Crisis Line/Online Chat to 12% of all clients.


• 10% of client referrals originate from other social service community organizations.
• The Agency participates in 3 outreach events.

Develop and Implement a plan that Addresses Needs within the Community for Services Related to Sexual Violence

• Complete research project on sexual violence within Peel Region.
• Our Youth Our Future offered in at least 5 schools

Clinical Intervention is Based upon Best Practice Standard

• 100% of clients to the Crisis Line/Online Chat are assessed for risk of suicide/ homicide and general mental health condition through a standardized process.
• 100% of in-person clients complete mental health assessment for Post- traumatic Stress Disorder, anxiety, depression, generalized pain, and adverse childhood events.
• 90% of in-person clients have demonstrated improvement on their assessments by the end of therapy.
• 100% of audited client files are appropriately maintained.

Making sure when you need crisis intervention – it’s timely, effective and compassionate.

• Benchmarks are met or exceeded.
• Data from statistics is analyzed and Agency services are modified to reflect changing client needs.

enablers to support needed change – strong partnership with community organizations, funding commitments, community engagements.

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