The Crisis Therapist/Prevention and Outreach Services Worker dually reports to the Chief Executive Officer, or designate, for prevention and outreach programming, and to the Manager, Clinical Services, for clinical programming.



The Crisis Therapist provides assessment, crisis support and clinical intervention to survivors of trauma (12 years of age and older) through crisis lines, individual and group structured therapeutic interventions.

Prevention & Outreach

The Prevention and Outreach Services Worker is responsible for program development, community engagement, caseload management, needle exchange, research projects, administrative duties, and school partnerships in Peel Region.

Key components of this position are: (1) relationship building/engaging skills with youth in an effort to make positive changes in their lives; (2) relationship building with other organizations to ensure they are aware of Hope 24/7’s range of prevention and outreach (and other) services; and, (3) working directly with service users on issues related to safety planning and mental health stabilization, harm reduction, reducing social isolation, and assisting with system navigation. The Prevention and Outreach Services Worker is responsible for providing support to clients to link them to appropriate community programs and services as required.


The major responsibilities of the Crisis Therapist/Prevention and Outreach Services Worker comprise the following:

1.0 Resource to the Chief Executive Officer and Manager, Clinical


(i) Report to the Chief Executive Officer, or Manager, Clinical Services, on the progress of all Prevention & Outreach programs and Clinical Services to achieve stated outcomes.

(ii) Undertake research or compile information as requested by the Chief Executive Officer or Manager, Clinical Services.

(iii) Perform other duties as required by the Chief Executive Officer or Manager, Clinical Services, within the scope of the responsibilities of this position.

2.0 Compliance with Applicable Legislation, Regulations and

Professional Standards

(i) Adhere to applicable legislation, regulations and professional standards.

(ii) Comply with relevant provisions of the Occupational Health and Safety Act.

(iii) Adhere to all policies, procedures and protocols of Hope 24/7.

3.0 Planning and Engagement

(i) Participate in the planning process of Hope 24/7, which may include program evaluations and reviews, service evaluations, focus groups, etc.

(ii) Assist in the development and implementation of accountability and quality assurance mechanisms of Hope 24/7.

(iii) Participate actively and constructively in staff meetings (e.g. case consult, Prevention & Outreach, all-staff meetings) of Hope 24/7.

(iv) Maintain regular contact with supervisors to discuss program planning and work assignments.

4.0 Service Delivery Functions


(i) Ensure that the clinical services reflect the stated values of Hope 24/7 and promote a results-based client orientation.

(ii) Provide clients with short-term therapeutic clinical intervention based upon best practice standard.

(iii) Assess and provide appropriate crisis intervention, advocacy and information/referrals to clients.

(iv) Conduct initial clinical assessments with clients and appropriately assist with immediate clinical crisis intervention as needed.

(v) Provide clients with appropriate safety planning strategies to address safety and security needs including but not limited to legal information, support, advocacy, and referrals to long-term counselling services.

(vi) Engage clients in appropriate and meaningful intervention in order to facilitate effective therapeutic change, adhering to the principles of best clinical practice.

(vii) Maintain accurate and appropriate written documentation regarding clients.

(viii) Cooperate and collaborate with other staff on case transfers and other case management concerns and attend and actively participate in meetings, as required.

(ix) Cooperate and collaborate with other professionals to provide case consultation, crisis intervention, co-ordination and appropriate communication, as required.

(x) Attend clinical team meetings and/or group supervision to review cases, consult and collaborate on service plans, clinical interventions/therapeutic modalities for clients and provide peer review and support on an on-going basis.

(xi) Report child protection concerns directly to Family and Children’s Services as outlined in the Child and Family Services Act.

(xii) Communicate with all shifts on an ongoing basis regarding updates on clients as required and work together to develop a plan of action for clients.

(xiii) Work with other clinical staff as well as the client to help the client maximize and strengthen their resources to deal with and work on resolving presenting issues within a trauma-informed framework.

(xiv) Advocate on behalf of the clients, when required.

(xv) Provide information and referrals as required and liaise with professionals and community resources to facilitate clients’ access to needed services.


(i) Work in collaboration with community resources to assist in integrating services for survivors of sexual abuse or violence.

(ii) Develop and maintain knowledge of local community resources, and maintain a positive profile of Hope 24/7 in the community.

(iii) Provide information and public education to the community regarding Hope 24/7 and relationship and sexual violence.


(i) Deliver Our Youth Our Future curriculum in elementary and secondary schools.

(ii) Organize the annual Our Youth Our Future Youth Summit.

(iii) Identify potential crises and implement front-line support, including the use of a Holistic Crisis Plan.

(iv) Deliver the Enhanced Wellness Program (EWP) in accordance with the waitlist and identified client need, including safety planning and stabilization, harm reduction and social inclusion work, system navigation, and data management.

(v) Deliver the Hope On-Site program, including relationship building with other organizations to ensure their clients have access to Hope 24/7’s trauma services, as well as provide psychoeducation. Continue to foster positive working relationships with community partners.

(vi) Deliver the safe needle exchange program as the need persists.

(vii) Work on any current and upcoming research projects, grant applications, etc. as they arise.

(viii) Respond to crises as it arises, in an official, non-clinical capacity and refer program participants to other services of Hope 24/7 or other community resources as appropriate.

(ix) Liaise with the clinical team at Hope 24/7 to provide advice and guidance in the development of the outreach psychoeducational workshop(s).

(x) Work with clients to help them identify steps to achieve their goals.

(xi) Liaise with regional youth initiatives and community services to ensure youth are referred to the appropriate resource.

(xii) Deliver presentations and workshops as required.

(xiii) Complete all administrative work in a detailed and timely manner ensuring to track and document any and all communication across all programs.

5.0 Human Resources Function

(i) Assist in the orientation of new staff at Hope 24/7, as requested.

(ii) Supervise, guide and provide feedback to any placement students.

(iii) Engage fully and openly in supervision and keep the Manager of

Clinical Services informed of case problems involving resource exploration and client complaints.

6.0 Financial Function

(i) Undertake job responsibilities in an efficient manner, and remain within budgetary limits.

7.0 Information Functions

(i) Complete all daily documentation.

(ii) Ensure clinical notes are written objectively and in a timely manner documenting progress, clinical observations and interventions.

(iii) Complete client records according to professional standards.

(iv) Maintain privacy and confidentiality of personal information. (v) Obtain proper written consent(s) prior to sharing information.

(vi) Complete required program statistics, ensuring accuracy.

8.0 Health and Safety Functions

(i) Ensure safe working conditions for service users, guests, and colleagues.

(ii) Act promptly to report any health and safety concerns to the Chief Executive Officer, or designate.

9.0 Quality Improvement Function

(i) Ensure the goals and indicators of success for all prevention and outreach programs are achieved.

10.0 Risk Management Function

(i) Inform the Chief Executive Officer, or designate, of any situations that could potentially create risk for Hope 24/7.

11.0 Communications and Community Awareness Functions

(i) Conduct all internal and external communications in a professional and informed manner.

(ii) Communicate effectively with schools, clients, and community partners affiliated with prevention and outreach programming.

(iii) Develop and implement an ongoing community awareness campaign that aligns with the Agency’s Strategic Plan, Marketing Strategy and Communications policies and procedures, as it relates to prevention and outreach programming (e.g. use of social media).

(iv) Foster effective communications with the Chief Executive Officer, Hope 24/7 colleagues and community partners especially as it relates to referrals for service.

12.0 Resource Development Functions

(i) Prepare grant applications and funding proposals, when requested.

(ii) Secure event sponsorships, program advertisers and in-kind donations for community awareness campaigns.

13.0 Representation of Hope 24/7

(i) Represent Hope 24/7 in designated meetings and provide any other representation that may be required from time to time.

14.0 Professional Development

(i) Complete a performance self-evaluation on a quarterly basis, or more frequently if requested by the Chief Executive Officer or Manager, Clinical Services.

(ii) Participate in the performance evaluation process and follow-up on any stated actions and/or goals.

(iii) Attend professional development opportunities recommended by the Chief Executive Officer to enhance overall knowledge and/or performance.


The Chief Executive Officer and/or Manager, Clinical Services delegates authority to the Prevention and Outreach Services Worker to:

i. Develop the curriculum of the Our Youth Our Future program; ii. Deliver the Our Youth Our Future program in an effective and efficient manner;

iii. Refer participants of the Our Youth Our Future program to the clinical services of Hope 24/7 and other community resources, as appropriate; and

iv. Foster school and community partnerships that are essential to the success of all prevention and outreach programming.

v. Develop the content of the Hope On-Site program.

vi. Deliver the Hope On-Site program. vii. Develop the Enhanced Wellness program. viii. Deliver the Enhanced Wellness Program. ix. Deliver safe needle exchange programming.

x. Complete administrative work based on program communications and outcomes.

xi. Maintain accurate program records to ensure programs can be properly evaluated and that accurate information is shared with funders and other partners.

xii. Operate within the values of the Agency, including developing and delivering all programming from evidence-based, trauma informed perspectives.

xiii. Deliver clinical services in an effective and efficient manner.

xiv. Make decisions about treatment and interventions in all mediums (e.g. in-person, via phone). xv. Liaise with professional and community services, when required.


The Crisis Therapist/Prevention and Outreach Services Worker is accountable to the Chie Executive Officer and the Manager, Clinical Services for the following:

(i) ensuring all prevention and outreach programming is delivered within the established mandate and guidelines of Hope 24/7;

(ii) achieving the goals and outcomes established for all prevention and outreach programming; and

(iii) maintaining positive working relationships with school, service users, and community partners.


The minimum qualifications for the Prevention and Outreach Services Worker position are as follows:

1.0 Educational Requirements

(i) Four (4) year Undergraduate Degree from a recognized university in a related field (e.g. Social Work, Psychology, Sexuality, Marriage and Family Studies).

2.0 Professional Certification

(i) Member in good standing with a regulated professional college including but not limited to the College of Social Workers, College of Psychotherapists and College of Psychologists.

(ii) Registered mental health professional under applicable mental health legislation.

3.0 Knowledge and Skill Requirements

(i) Three (3) years working with at-risk youth with mental health concerns

OR two (2) years demonstrated clinical experience post-graduation, in conducting clinical assessments and clinical interventions related to relationship and/or sexual violence.

(ii) Experience in engaging diverse communities.

(iii) Experience in working in a non-profit organization or charity is an asset.

(iv) Solid knowledge of the “Stepping Up” framework, social inclusion, safety planning, harm reduction, and trauma.

(v) CRP certified.

(vi) ASSIST certified.

(vii) Knowledge and skill to engage at-risk service users.

(viii) Knowledge, skill and experience in advocacy, crisis intervention and conflict resolution.

(ix) Extensive knowledge of youth and other at-risk populations related issues and resources including sexual violence, mental health, substance abuse, trauma and youth justice system.

(x) Excellent written and verbal communication skills.

(xi) Effective and well-developed interpersonal skills and ability to maintain positive working relationships.

(xii) Proficiency in the use of computer technology, internet and email fundamentals, databases, and working knowledge of Apple software programs.

(xiii) Strong organizational and time management skills with the ability to multi-task and meet deadlines with accuracy and attention to detail.

(xiv) Experience in program planning, development and evaluation.

(xv) Ability to be creative and innovative.

(xvi) Confident and consistent decision-making skills.

(xvii) Resourcefulness and flexibility to meet the needs of Hope 24/7.

(xviii) Ability to work independently and as a team member.

(xix) Ability to balance demands and priorities and to manage effectively.

(xx) Knowledge of applicable legislation and professional standards.

(xxi) Solid understanding of an anti-racist and anti-oppressive framework.

(xxii) Demonstrate skills in conducting clinical assessments including but not limited to, clients experiencing mental health and substance abuse issues.

(xxiii) Demonstrate skills in providing therapeutic intervention including but not limited to, clients experiencing mental health and substance about issues.

(xxiv) Knowledge of diagnostic criteria set out in the Diagnostic and Statistical Manual (DSM).

(xxv)Sound knowledge and understanding of crisis intervention, advocacy, substance abuse and mental health issues for persons who have experienced relationship and/or sexual violence.

(xxvi) Current and informed knowledge of the needs of diverse groups of clients such as, people with disabilities, LGBTQ community, survivors of trauma, persons who self-harm, persons with mental health issues, and people with substance abuse challenges.

(xxvii) Extensive and current knowledge of community resources throughout Peel Region along with demonstrated skills in accessing these resources.

(xxviii) Excellent written and verbal communication skills.

(xxix) Effective and well-developed interpersonal skills.

(xxx) Proficiency in the use of computer technology, internet and email fundamentals, databases, and working knowledge of Apple software programs including Pages, Numbers and Keynote.

(xxxi) Experience in program planning, development and evaluation.

(xxxii) Confident and consistent decision-making skills.

(xxxiii) Resourcefulness and flexibility to meet the needs of Hope 24/7 and the demands of the position.

(xxxiv) Ability to work independently and as a team member to achieve outcomes and meet deadlines.

(xxxv) Ability to balance demands and priorities and to manage effectively.

(xxxvi) Knowledge of a second language is an asset.

3.0 Competencies and Judgment

Demonstrated competence to:

(i) think strategically and proactively to address issues resulting in effective solutions;

(ii) use professional judgment with established guidelines;

(iii) inspire leadership and engagement of staff, educators and community colleagues;

(iv) accommodate competing demands;

(v) articulate and integrate the values of Hope 24/7;

(vi) monitor service excellence and celebrate exceptional service performed by others;

(vii) value and honour diversity and the richness it brings to a community;

(viii) foster trust through open dialogue; and

(ix) identify issues, gather and process relevant information, explore solutions and implement the most appropriate response. Demonstrated good judgment to:

(i) maintain control in difficult and situations;

(ii) handle emergencies, crises and hostile behaviours in a calm manner;

(iii) maintain confidentially and model ethical conduct; and (iv) maintain a good life/work balance.


The Prevention and Outreach Services Worker will maintain regular contact with the following:

(i) Chief Executive Officer, Manager, Clinical Services

(ii) Hope 24/7 Colleagues

(iii) Clients

(iv) Our Youth Our Future Program Participants

(v) Participating Schools

(vi) Enhanced Wellness clients

(vii) Hope On-Site clients

(viii) Community Partners


The working conditions for the Prevention and Outreach Services Worker are as follows:

(i) work is generally performed in office and community settings;

(ii) ability to work flexible hours, when requested; and (iii) work involves regular driving assignments.


Specific employment conditions of the Prevention and Outreach Services Worker include the following:

(i) valid Ontario Driver’s License, auto insurance and reliable transportation; and

(ii) satisfactory Police Reference Check for the Vulnerable Sector.

(iii) Satisfactory Police Reference Check for the Vulnerable Sector;

(iv) ongoing professional development provided by any affiliated regulatory college; and,

(v) ongoing satisfactory membership in a regulated health professional college.


Approved by: Chief Executive Officer

Date: January 15, 2018

Go top


Register | Lost your password?