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faq

I am new to Canada and was sexually assaulted where I used to live. Can I still come to Hope 24/7 for help?

Yes, you can still come to Hope 24/7. Here at Hope 24/7, we provide support to individuals who have experienced sexual violence at any point in their lifetime.

Someone I know has been sexually assaulted, but they don’t speak English. Can they still get service at Hope 24/7?

Yes. Here at Hope 24/7, we work together with MCIS Language Solutions to provide services to individuals in over 50 languages. MCIS Language Solutions interpreters have been trained specifically to provide interpretation support to survivors of trauma.

My partner has been sexually assaulted and I don’t know what to do. Can Hope 24/7 help me?

Yes. We provide support to both survivors of trauma, and their loved ones. Even if the survivor is not interested in accessing our services, you still can as a support person.

Sometimes when I can’t deal with the thoughts of being sexually assaulted, I hurt myself. Is that normal? Can Hope 24/7 help me?

Self-harming behaviours are a very common coping mechanism used by individuals who have been abused or assaulted. Hope 24/7 is here to help.

Does Hope 24/7 report what happened to me to the police?

No. Hope 24/7 does not make reports to police. It is your choice whether you decide to make a police report or not, and this is something you can discuss with a a therapist at Hope 24/7.

Who has access to my records if I am a client of Hope 24/7?

As a client of Hope 24/7, only you and Hope 24/7 have access to your records. There are 2 exceptions to this however, which are if records are subpoenaed by the court, or if you request for us to share your record with someone else.

I’m concerned my child may be at risk of being sexually assaulted. Can Hope 24/7 help me?

Yes we can. Feel free to call our crisis line at 1-800-810-0180 to speak directly with a therapist for support. Please see the What is Childhood Sexual Abuse? page for more information.

Who will be leading my treatment? How are they qualified?

A qualified therapist will be leading your treatment. All therapists are registered health professionals (i.e.; Master in Social Work, Master in Counselling) and are registered with their respectable colleges. Following your initial clinical assessment, a therapist will be assigned to you based on priority sequence.

It says on your website that Hope 24/7 answers the crisis line/chat during business hours. Who answers it otherwise? Do I have to give my name and share my story with them?

Yes, our qualified staff answers the crisis/line chat during business hours. On evenings and weekends, the crisis line / chat is answered by relief staff. You do not have to provide your name or share your story with them. The crisis line and chat are available to assist any person in immediate need of crisis support.

It says on your website that Hope 24/7 answers the crisis line/chat during business hours. Who answers it otherwise? Do I have to give my name and share my story with them?

Yes, our qualified staff answers the crisis/line chat during business hours. On evenings and weekends, the crisis line / chat is answered by relief staff. You do not have to provide your name or share your story with them. The crisis line and chat are available to assist any person in immediate need of crisis support.

How come I try to chat and no one answers?

Our qualified staff tries their best to answer the chat during business hours. If staff are occupied in session they may not be able to respond to chats immediately. If we miss your chat, we try our best to get back to you via email / telephone if you provide us with your contact information.

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Hope 24/7 is pleased to announce a partnership with Spectra Helpline. During Hope’s non-business hours, Spectra’s trained volunteers will be providing crisis line support. During Hope’s operating hours, regulated health professionals will continue to respond to the crisis line.

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